Legal Information

Last updated: 26 May 2026

This page sets out the legal terms that apply when you visit the Thai Massage Greenock website, contact us, book a treatment, or buy a gift voucher. Please read it carefully — by using our website or services you agree to be bound by these terms.

If anything is unclear, please email info@thaimassagegreenock.co.uk and we will be happy to explain.

About Thai Massage Greenock
Website Terms of Use
Privacy Notice (UK GDPR)
Cookies Policy
Booking Terms
Medical Disclaimer
Accessibility
Complaints & Dispute Resolution
Changes to These Policies
Governing Law

1. About Thai Massage Greenock

Trading name: Thai Massage Greenock
Business address: 0/2, 16 South Street, Greenock PA16 8UE, Scotland, United Kingdom
Telephone: 01475 600868
Email: info@thaimassagegreenock.co.uk

Business type: Sole trader.
Trading as: Thai Massage Greenock.
Owner: Jariya Malone — disclosed in accordance with the Companies Act 2006, Part 41, which requires sole traders trading under a name other than their own to disclose the trader's name.
VAT registration: Not VAT-registered.
Insurance & professional cover: see the Medical Disclaimer below.

2. Website Terms of Use

2.1 Acceptance

By accessing thaimassagegreenock.co.uk ("the website") you agree to these terms. If you do not accept them, please do not use the website.

2.2 Intellectual property

All content on this website — including text, images, photographs, logos, designs, video and software — is owned by Thai Massage Greenock or its licensors and is protected by United Kingdom and international copyright laws. You may view, download and print pages from the website for personal, non-commercial use only. You may not reproduce, republish, sell, rent or sub-license any content without our prior written permission.

2.3 Acceptable use

You agree not to:

Use the website for any unlawful purpose or in any way that breaches any applicable local, national or international law.
Send, knowingly receive, upload, download, use or re-use any material that is defamatory, obscene, offensive, harassing or in breach of any third party rights.
Transmit any material designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware (including viruses, trojans and worms).
Attempt to gain unauthorised access to the website, the server on which it is stored or any connected server, computer or database.

2.4 No warranties

The website is provided on an "as is" and "as available" basis. While we take reasonable care to keep the information on it accurate and up to date, we make no representations or warranties, express or implied, that the content is complete, accurate, current, reliable, error-free or that the website will be available without interruption. Nothing on this website is intended to be, and nothing on this website should be interpreted as, professional medical advice.

2.5 Limitation of liability

To the fullest extent permitted by law, Thai Massage Greenock excludes liability for any loss or damage (whether direct, indirect, special, consequential or otherwise) arising from your use of, or inability to use, the website. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

2.6 Links to other websites

Our website may contain links to third-party websites (for example, our booking provider, social media platforms, or partner businesses). We are not responsible for the content, accuracy or practices of those websites and following such a link is at your own risk.

3. Privacy Notice (UK GDPR)

This Privacy Notice explains how Thai Massage Greenock collects, uses, stores and protects personal data. It is written in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and guidance issued by the Information Commissioner's Office (ICO).

3.1 Who is the data controller?

Thai Massage Greenock is the data controller for the personal data described in this notice. You can contact us about anything in this notice by emailing info@thaimassagegreenock.co.uk, by phoning 01475 600868, or by writing to the business address above.

3.2 What personal data we collect

We collect personal data when you interact with us in the following ways:

Booking an appointment: your name, telephone number, email address, the treatment you have selected, and your preferred date and time.
Completing a medical questionnaire: health information relevant to whether massage is appropriate for you (for example, pregnancy, recent injuries, medical conditions, medication). This is "special category data" under UK GDPR and is treated with additional care.
Buying or redeeming a gift voucher: your name, contact details, recipient details, and payment information. Payments are processed by Stripe; we do not see or store full card numbers.
Using our contact form: your name, email address, telephone number (optional) and the message you send us.
Subscribing to our newsletter: your name and email address.
Visiting our website: non-identifying technical data through cookies and analytics (see section 4).

3.3 Why we collect it (purposes & lawful basis)

To provide the treatments and gift vouchers you have requested. Lawful basis: Performance of a contract (UK GDPR Article 6(1)(b)).
To deliver massage treatments safely and rule out contraindications. Lawful basis: Explicit consent for special category data (Article 9(2)(a)) given when you complete the medical questionnaire.
To send appointment reminders and post-treatment care messages. Lawful basis: Performance of a contract (Article 6(1)(b)).
To send occasional marketing emails (offers, seasonal updates). Lawful basis: Consent (Article 6(1)(a)) — we only send these if you have opted in, and you can unsubscribe at any time using the link in every email.
To respond to enquiries from the contact form or by phone/email. Lawful basis: Legitimate interests (Article 6(1)(f)) — specifically, our interest in responding to people who contact us.
To meet legal and tax obligations. Lawful basis: Legal obligation (Article 6(1)(c)) — HMRC requires us to keep certain financial records for at least 6 years.

3.4 Who we share your data with

We do not sell your personal data. We share it only with the following processors, who act on our instructions under written contracts:

GoHighLevel (HighLevel Inc.): our customer relationship management (CRM) and booking platform. They store contact details, booking history and message records on our behalf.
Stripe (Stripe Payments Europe Ltd.): processes card payments for gift vouchers and deposits.
Mailgun / our email provider: delivers booking confirmations, reminders and newsletters.
Google Analytics 4 (Google LLC): aggregated, non-identifying website analytics — only loaded if you have given cookie consent.
Cloudflare: serves our website and protects it from abuse; receives standard server logs (IP address, request data).

We will also disclose personal data if required to do so by law, by a regulator, or to defend or establish legal claims.

3.5 International transfers

Some of the providers above are based in the United States. Where personal data is transferred outside the UK, we rely on the UK Government's adequacy decisions, the UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses to ensure your data is protected to an equivalent standard.

3.6 How long we keep your data

Booking records and medical questionnaires: 7 years from your most recent appointment (in line with professional insurance and HMRC requirements).
Financial records (invoices, voucher purchases): 6 years from the end of the tax year, as required by HMRC.
Newsletter subscribers: until you unsubscribe, then deleted within 30 days.
Contact form messages: 12 months after the matter is closed, then deleted.
Website analytics data: retained by Google for up to 14 months in aggregated form.

3.7 Your rights under UK GDPR

You have the right to:

Access — ask for a copy of the personal data we hold about you.
Rectification — ask us to correct any data that is inaccurate or incomplete.
Erasure ("right to be forgotten") — ask us to delete your data where we no longer need it and no legal duty requires us to keep it.
Restriction — ask us to stop processing your data in certain circumstances.
Portability — ask for the data you have provided to us in a structured, machine-readable format.
Objection — object to processing based on legitimate interests, including marketing.
Withdraw consent — at any time, where we are processing data on the basis of your consent (this does not affect the lawfulness of any processing already done).
Avoid solely-automated decisions — we do not make any decisions about you using automated processing alone.

To exercise any of these rights, email info@thaimassagegreenock.co.uk. We will respond within one calendar month. We may ask you to confirm your identity before releasing personal data.

3.8 Complaining to the regulator

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe we have not handled your personal data correctly. You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first.

4. Cookies Policy

Cookies are small text files that a website saves on your device. We use cookies to make the website work properly, to remember your preferences, and (with your consent) to understand how visitors use the site so we can improve it.

4.1 Categories of cookies we use

Strictly necessary cookies — required for the website to function. These do not require your consent.

Session cookies that keep you signed in if you have an account with us.
Security cookies (set by Cloudflare) that protect against abuse.
Cookie-consent preference cookie that remembers which categories you have accepted.

Analytics cookies — only set if you accept them.

Google Analytics 4 (_ga, _ga_*) — tells us, in aggregate, which pages are visited and how visitors move through the site. IP addresses are anonymised. Retained for up to 14 months.

Functionality cookies — set by third-party tools embedded on certain pages.

GoHighLevel booking widgets (on /book/ and treatment pages): set cookies required for the booking form to work.
Gift voucher purchase widget (on /gift-vouchers-2/): sets cookies for the secure Stripe payment flow.
Google Maps (where embedded): sets cookies if you interact with the map.
YouTube embeds (where present): set cookies only when you press play.

4.2 Managing your cookie preferences

When you first visit the website you will see a cookie banner inviting you to accept all cookies, reject non-essential cookies, or set your preferences. Your choice is remembered for 12 months, after which the banner will reappear so you can confirm or change it.

You can change your decision at any time using the Cookie preferences link in the footer of every page, or by clearing your browser cookies for this website.

You can also block or delete cookies through your browser settings. Helpful guides are published by aboutcookies.org and the ICO. Blocking strictly necessary cookies may prevent parts of the website from working.

5. Booking Terms

5.1 Booking confirmation

Appointments can be booked online at /book/, by phone on 01475 600868, or by message. A booking is confirmed only once you have received a confirmation email or text from us; if you book online, the confirmation is sent automatically. Please tell us at the time of booking about any medical conditions, recent injuries, pregnancy, or medication, so we can recommend the most suitable treatment.

5.2 Cancellations and no-shows

A small deposit is taken at the point of booking to secure your appointment slot.

Cancellations with more than 24 hours' notice: your deposit can either be refunded in full or carried forward to a future appointment, whichever you prefer.
Cancellations with less than 24 hours' notice, and no-shows: the deposit is non-refundable. We may, at our discretion, allow it to be used against a future appointment — please get in touch and we will do our best to help.

We understand that emergencies happen. If something unexpected prevents you from giving us 24 hours' notice, please contact us as soon as you can and we will treat your case on its merits.

5.3 Late arrivals

If you arrive late, your treatment will still end at the originally scheduled time so that following clients are not affected. The full treatment fee remains payable.

5.4 Refunds

Treatments paid for in advance are non-refundable once delivered, except where required by the Consumer Rights Act 2015. If you are unhappy with a treatment, please raise it with us within 14 days under section 8.

5.5 Gift vouchers

Gift vouchers are valid for 12 months from the date of purchase. The expiry date is stated on the voucher. We may, at our discretion, extend the expiry date on request — please contact us before the voucher expires.
Vouchers are not redeemable for cash and cannot be exchanged.
Lost vouchers cannot be replaced; please keep yours safe.
To book using a voucher, please use our voucher redemption page or call us.

5.6 14-day cooling-off period (Consumer Contracts Regulations 2013)

Because gift vouchers are bought online (a "distance contract"), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel and receive a full refund within 14 days of purchase, provided the voucher has not been redeemed in that period. To exercise this right, email info@thaimassagegreenock.co.uk with your order details. Refunds are processed within 14 days of cancellation to the original payment method.

Treatments (as services) begin on the day of the appointment. If you book a treatment that takes place within the 14-day cooling-off period, you expressly request that the service begins immediately and you accept that the right to cancel is lost once the treatment has been delivered.

6. Medical Disclaimer

Thai Massage Greenock provides traditional Thai massage and related therapies for the purposes of relaxation, wellbeing and the relief of common muscular tension. The information on this website, and any communications, materials or treatments provided, are for general wellness purposes only and are not a substitute for professional medical advice, diagnosis or treatment.

Our therapists are trained and experienced practitioners of Thai massage, but they are not registered medical doctors and do not diagnose, prescribe for or treat medical conditions. Always seek the advice of your GP or another qualified health professional with any questions you may have about a medical condition, and never disregard or delay seeking medical advice because of something you have read on this website.

If you are pregnant, have a recent injury, a long-term medical condition, are taking medication, or are in any doubt about whether massage is appropriate for you, please consult your GP before booking and tell us at the time of booking. We may decline to provide certain treatments, or recommend an alternative, where this is appropriate for your safety.

Thai Massage Greenock holds public liability insurance and professional indemnity cover through membership of a recognised professional therapy body. If you would like to see our certificates, or to know the name of our insurer or governing body, please email info@thaimassagegreenock.co.uk and we will be happy to share them.

7. Accessibility

We want everyone to be able to use our website and our services. The website has been built with accessibility in mind: it uses semantic HTML, supports keyboard navigation, allows text resizing, and aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA where reasonably practicable.

We recognise that the page-builder tools used to embed our booking and voucher widgets may not meet the same standard. If you are unable to complete a booking online for accessibility reasons, please phone us on 01475 600868 and we will book your treatment for you over the phone.

Our premises at 0/2, 16 South Street are located on the first floor and accessed via a staircase. We are sorry that we are unable to offer step-free access at this site. Please phone us in advance to discuss your needs and we will do our best to accommodate them.

If you encounter any barrier when using our website, please contact info@thaimassagegreenock.co.uk so we can fix it.

8. Complaints & Dispute Resolution

We aim to provide a high standard of service. If you are unhappy with anything, please tell us as soon as possible so we can put it right. The quickest way is to phone us on 01475 600868 or email info@thaimassagegreenock.co.uk.

We will acknowledge your complaint within 5 working days and aim to resolve it within 30 days. If we cannot resolve it to your satisfaction, you may be entitled to refer the matter to an alternative dispute resolution (ADR) provider, or to the small claims procedure in the appropriate court.

9. Changes to These Policies

We may update this page from time to time, for example when the law changes, when we add new services, or when we adopt new tools. The "Last updated" date at the top of the page tells you when we most recently revised it. If changes materially affect how we use your personal data, we will tell newsletter subscribers and clients with active bookings directly.

10. Governing Law

These terms are governed by the law of Scotland. Any dispute arising out of, or in connection with, these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the Scottish courts, except where you are a consumer resident in another part of the United Kingdom, in which case you may also bring proceedings in the courts of that part.

Call Now: 01475 600868